Online Purchase Policy
Palmetto Moon Products works with 3rd party vendors and their software to make sure that your online purchase is as secure as possible. The information you provide through this website is transmitted using a secure server. Please be aware that e-mails are not encrypted and therefore not considered to be a secure means of transmitting the information. In keeping with our goal of providing the highest level of customer service, we do not share any of your information with other businesses.
Shipping and Packaging
All orders are shipped via FedEx or USPS ground services. Expedited shipping is available for an additional charge.
We strive to ship all of our internet orders using either recycled or 100% biodegradable boxes and packaging materials. Many of the boxes we use are from our manufacturers or other sources so when they appear on your doorstep they may look slightly worn. However, we promise the products inside are top quality and in great shape!
We ask that you also reuse or recycle all boxes and packaging materials. Together we can make a difference!
Palmetto Moon Products offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, please contact us within 30 days of the date of purchase and we will gladly exchange or refund your purchase price. Please include a copy of the receipt and instructions as to whether you would like to exchange the item or receive a refund of the purchase price. Please return the product to the address below:
Palmetto Moon Products
487 Springfield Road
Mt. Pleasant, SC 29464
While visiting Palmetto Moon Products you may choose to link to third-party websites. These third-party websites are independent of us, meaning we do not have control or responsibility for any of their information or activities. Please be aware that their online policies may differ from ours.